My account was paid by direct debit over 3 years for boiler cover and an annual service. The first service was not done during the first year, it was done 3 months into the 2nd year. The 2nd year's boiler service was ignored and never completed - massive breach of contract. The 3rd and final year still no boiler service offered, still waiting on the boiler service for both the 2nd and 3rd year! I phoned BG, they offered me a £65 refund for no boiler service for the 2nd year despite paying over £300 for the service. I was given a date in November 2020 for the 3rd year boiler service and I was ASSURED that this boiler service would be undertaken and not cancelled due to Covid-19 as the account had been paid for at least 2 years with no boiler service. Received numerous texts asking that I cancel Novembers' boiler service and receive a £65 refund again (for another £300 worth of DD's). Every text was declined, I wanted the boiler to be serviced. Then received a phone call this week informing me that the boiler service will be canceled, I argued NO, as I have already waited for 2 years, Requested to speak to a manager only to be declined. Costumer support lady was rude and obnoxious to the point that I ended the call. Complaints over both webchat and telephone are unobtainable as webchat is down constantly and the phone will call will be ended before you reach an operator. absolutely disgusting customer service and to have a company like BG have you pay for a service only to not deliver on the service and ignore you is outright deplorable. STAY AWAY!!