I'm writing this review on behalf of my mum who does not have the means to post it herself. She is a pensioner in her 70s living in south Cambridgeshire who has had a contract with British Gas to service her boiler for years. She was recently contacted by them to say that they were unable to carry out a service this year. They refunded the money for the service and she found a local accredited tradesman to do the job. He discovered that her Magna Flow filter had not been cleaned for years and was so badly silted up it needed to be replaced. When she checked her records, the BG engineers had ticked the box to say they had cleaned the filter every year. This has clearly not been the case so they have a blatantly lied to a customer and charged her for work they have not carried out. She has complained to BG, but all they will do is offer her a discount for a new service agreement. This is clearly not what she wants as they have done such a poor job. I believe they should compensate her for the new filter at the very least. It is shocking behavior, especially for a company that portrays itself to be warm, trustworthy and reliable.