Terrible Homecare Service. British Gas. For the first time I had a real emergency, 20/11/20 boiler flooding utility room, had to completely isolate my water, so didn’t even have running water. Went on the app doesn’t allow you to book emergency call out given a date 2 days later, which is absolutely useless Had to ring customer service lucky caught them before they close for the night. Promised someone will attend early next day. Failed to turn up next day, even after I had to ring late afternoon. At 5pm (24hrs later) Rang to complain to be told they’ve tried to ring me three times , utter lies modern phones do recognise missed calls, try a better excuse next time, trying to blame me for no show. Eventually had to insist someone come out just to allow us to have running water, 36 hours later still awaiting repair/parts. Don’t expect them to arrive within hours like the TV advert!!! If like me you have a real emergency best of luck shocking service, not recommend