I am a home care customer. Boiler stopped working thursday and the first availavle appointment was Sunday. They called Sunday morning to cancel the appointment but when I mentioned my partners health condition and 6 year old they said they'd sent emergency engineer between 7pm and 12pm. Engineer turned up. Boiler dripping water by this point. He made it secure - completely disconnected it and put a sticker on it saying danger dont use and left... i paid £60 for this on top of £420 per annum as a home care 2 customer. Still no hot water, no central heating and no follow up. Shocking service. Do not go with British Gas.