I have been on the phone over an hour and has been the most well wasted time. Problems encounter especially with James from Moving houses 1) I recently moved into my house and I asked them to hand me over my account number so I can go with a provider that give better rates, but it seems that I am stuck at least 10 days without my consent to pay their rates until they need to get all details right. Which is their own logistic way of doing things. Not mine. Why do I have to be stuck with rates I do not want to pay? 2) I have explained that the current meter read includes consumption of the previous ownership but they mentioned no worries we will now what was the consumption before you moved in. False had to get back on this otherwise I would have expected a higher bill. 3) Gave them all the reg numbers, codes, bar codes etc from the meter yet they were asking for some that I did not have and told me that is my duty to find the one they were looking for. Asked for an email acknowledgement that I have to stay for 10 days with British gas even though I do not want but James did not want to provide this confirmation. Asked then to speak with someone else but refused for the reason that I will be told the same thing. Worst ever possible experience.