I spoke to a member of the debt team. Dept was due to close at 5 i got through on the dot after being on hold for 15minutes. It was regarding my mums bill she is 90 and has gone into care. The gentleman that took my call took his time and explained what could be done. Not much can be done however he listened carefully, expressed concern for my mums situation and showed empathy not something many big companies are willing to do. Just to let British Gas know that the staff member that dealt with my call deserves recognition for his efforts. 9.12 at 5pm
4 years ago
British Gas has a
1.2
average rating
from
3,026
reviews
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