DO NOT use British Gas for a new boiler installation! We were booked in for tomorrow and Friday for a big job of a new boiler and other work to be done and they’ve just rang at 6.30pm tonight to cancel! 12 hours before! It’s utterly disgusting and unprofessional. My husband has 2 days holiday booked which is too late to cancel now. The boiler is due to be delivered at 7am tomorrow. What are we meant to do? Due to the pandemic and workplaces working with skeleton staff and staffing issues it’s not easy to just book more time off. My husband cannot afford to lose holiday and money at such short notice it’s appalling the way they treat their customers. We will never ever recommend British Gas to anyone. Avoid at all costs they just let you down and cannot be trusted so unreliable.