I received my monthly credit report on 19/12/20. On the report was a dispute for £56, which did not tally with any recent bills, all of which have been paid on time. So I queried this with the customer service team via their chat app, all seemed to be going well until they stated I wasn’t getting what they were saying, which I was. They was just not answering my original question. Which was why had a dispute been raised against my account, they started to get quite argumentative and said I was being disrespectful, which I wasn’t. The representative was a complete disgrace, after being a customer for over 40 years this is the last straw.