I don't know what has happened to BG since I was last with them 5 years ago but I have never experienced such an appalling service like I have over the last 4 weeks. Firstly, they tried to bill me a much higher amount which I disputed, but had to consistently contact them about this to get the bill amended. Was told the bill was wrong and it was corrected. Then they wrote me a letter stating I had agreed to pay a weekly amount after arranging to go onto a prepayment meter. I did not agree to anything. So contacted them again to dispute it as well as them adding an amount to the meter which I knew nothing about. I was passed from one person to the next over and over again and passed to a different department that I didn't request. Also left on hold on live chat and phone for nearly 40 minutes to an hour. There are other issues I have encountered that would take to long to go into here but my stress levels have gone through the roof over the weeks I have contacted BG. I have absolutely had enough of them, and now considering changing supplier as they clearly dont care about their customers.