I have a smart meter for both gas and electric. I have been topping so much electricity up constantly .. since September 20. I thought something very strange was up, when I checked it out. I noticed.. I have been topping up all this time, my money has not been landing on my meter. So they have been stealing my money nearly £400 since sep 20 to dec 20this year! Always trying to call the customer service They just hang up the phone, on you all the time in South Africa.( If this ok to say! It’s the truth!! )Today this is evidence in its self after kicking up a fuss, they credited £100 from last week. I calculated they still owe me £293 credits that haven’t landed. Out right thief’s!!!