My boiler broke (having been serviced a month ago), in the middle of December. 11 phone calls, 3 engineer visits, 2 appointments where no one showed up and one cancelled appointment later, they still haven't fixed the damn thing. For those keeping count, we're now at two weeks without heating or warm water, and 5 days where I've waited in for an appointment. I genuinely expected better from British Gas (although by the looks of these other reviews, I was wrong to have high hopes). The cherry on top of the cake is paying to call a premium rate phoneline 11 times, and spending 5 minutes going though the same automated voice system each time while they try to avoid actually having to speak to you. It really isn't good enough, I'm hugely disappointed and would strongly advise you look elsewhere for your boiler and heating support. British Gas are not there for you when you need them most.