boiler broke down on wed 30 Dec 20 leaving two 75 year olds with no heating or hot water with an outside temperature of -3. We have had a british gas homecare policy for many years which guarantees quick repair!!. The telephone numbers on the homecare policy do not now exist!! eventually got their emergency 24 hour number only to be told by a robot that the office was closed. 24 hours later managed to get an appointment via an automated system which said that an engineer would call sometime between 8am and 6pm - no one turned up and no contact was made. Day 2. managed to get another appointment. Engineer called at 7.30 pm to say that as it was a bank holiday it was not worth coming out as he could not get spare parts, he advised us go turn the boiler off!! it was not on as it had broken down. Day 3. got an engineer at 3pm who fixed the problem. Shambolic service, no telephone numbers to be able to speak to anyone. Now cancelling my homecare policy. Service could not have been worse had they tried. Find another supplier.