I have British Gas Homecare and 3 weeks ago reported problems with my boiler my appointment was rescheduled 24 hours before engineer due to arrive, but no call to advise this fron British Gas. Only calling to check engineer is still coming was I told this has been rescheduled. I understand during this 3rd Lockdown the pressure it has caused but having a frontline Paramedic working during this pandemic to be able to come home early hours in morning to a warm home and hot water o they can shower would be nice. 3 weeks with intermittent working boiler and paying over £882.00 a year to now have to wait another week (which could be rescheduled again) is totally unacceptable. I will not be renewing my policy when it is due for renewal.