British gas have caused us so much stress, anxiety and worry. We joined them for our gas and electric, they setup our direct debit and monthly installments. Was with them for 12 months, our smart meter installation was cancelled because of Covid, had no apology or phone call. No readings were taken over the entire year. Without our knowledge we had signed up to an automatic energy switch company, when our services swapped we then received a final bill and charge from British Gas for over £700. They effectively took away our ability to pay by direct debit and didn’t manage our account. At no point did we receive communication we were not paying enough each month. Since trying to resolve and get support for the huge bill it has been nothing but stress and impossible to get help. Put on hold for over 30 minutes numerous times, constantly transferred to wrong departments. We can never speak to the right person or speak to anyone who can help, it’s shambolic. Constantly told someone will call us and never do. Have since raised a complaint, was told would receive a call within 5 days, still waiting two weeks later. We are now getting threatening letters to pay our bill which we can’t afford. Please don’t ever use this supplier. We can’t tell you enough how poor the customer service is and how much worry they have caused us