I wrote a review of British Gas aka Bloody Ghastly last year after almost 9 months and three visits to the Ombudsman. Now, after the 9 months abuse from British Gas, they have started their abuse of me once again this week. Incorrect amount taken out of my direct debit, no forward notice given for the direct debit, ( which was greatly increased). Spoke to someone slumbering in a call centre who did not have a clue what day it was, then he put the phone down on me mid-discussion. This guy was still using my old e-mail address from 10 months ago !!! Now I must start to waste more of my life contacting these morons again on Monday. ALWAYS ask for a Letter of Deadlock when in dispute with British Gas. You can request one after 6 weeks if they have not resolved your dispute. British Gas are then legally required to hand one over. Then take it to the Ombudsman who is excellent and who will bring this lot to account. Make plenty of notes and log/detail all calls. Telephone the Executive Office in Slough where the Directors hold out. They do not speak at mere mortals but you may fare better than the standard "customer service" lottery they operate.