I pay just over £50 per month for boiler cover,I have been a customer for almost 25 yrs. I contacted BG today and I reported I had no hot water or heating. Only to be told they are on strike and earliest they can get an engineer to me is in 7 days. I am currently shielding as I am clincally vulnerable, I cant even pack my bags and go somewhere else until the engineer date due to the current government restrictions. They told me to find an engineer and they will reimburse me, I can't afford to do that. So what exactly am I paying £50 a month for, No service. BG really don't care about their customers, all their adverts are laughable and very misleading. I'm so distressed and angry.