Two years ago I left a rented property. Checked with British Gas that everything was sorted. A year later a bill turns up at my new address for approximately £80 from British Gas. Unbeknownst to me apparently there was a bill unpaid form my last address despite us checking that everything was sorted before we left. It is also my understanding that my house mate left a forwarding address. None the less I paid the bill. I have recently tried to get a mortgage but can not. I have a default on my credit report because of this bill. I have tried to call British Gas numerous times, even being told on one occasion that the relevant department has agreed to remove it. However, I’ve now been told they will not be removing it and also as they have ‘investigated’ it, the case is closed. I have literally not been given the opportunity to tell them their employees told us that there was nothing outstanding! Their customer service is an absolute disgrace, hour upon hour of being passed from one queue to the next, only to be told that they can’t help and to be put at the bottom of the next queue. British Gas is literally pushing me towards homelessness over £80. Do not use this company!