Tried numerous times to renew the homecare policy on my late mother's property. Numerous calls took me thru lengthy messages and menus only to play a recorded message saying they've closed their lines because they're too busy. Finally spoke to someone who couldn't then renew because their systems weren't working to take payment. Asked me to call back next day but then same problem with lines closed again. Tried live chat with Lauren who just suggested calling same closed line. Explained this so she promised to call me back in 5-10 minutes but never bothered. At no point have they even acknowledged my mum's death or offered any sympathy. Truly terrible customer service. Avoid this firm. They simply do not care. Aside from my experience, how can they justify closing off their homecare customer service lines during the worst cold spell in decades when that service is supposed to exist specifically for times like these. I pity their customers who've lost their heating/water at the moment