Gave 1 star as zero stars not available. Took over 1.5 hours to speak to a human, live chat cut off when I got to no55 in the queue and the only number on the home care page was for complaints - which got me through to a robot type chat which in my opinion did not understand English. Boiler not serviced since August 2019, earliest appointment is April 2021 and I am going to charged an excess payment if boiler breaks down before then. Maybe it wouldn’t break down if it was serviced regularly!!! But no reduction in monthly contract charge. So they are basically taking the money and not delivering on what I am paying for. COVID of course is used as the excuse but this is becoming a rather old and tired excuse now. Other less profitable businesses have adapted and continued to provide service to customers so it is time British Gas got itself sorted out. My advice is DO NOT Take out home care cover with BG if you are expecting to receive what they say they will deliver - you will be disappointed.