My boiler has been broken for three weeks. I am working from home in freezing cold conditions with a pandemic raging in the background. I also live with a severe asthmatic. I pay over £53 a month for my Homecare plan and have never used it in all the years I have been a member until now. You can no longer reach a human being by calling. I have had to use their online chat system. I have wasted 6 hours in total booking an engineer with confirmations and reference numbers to prove it. Three times an engineer has not turned up and no courtesy call to explain why. I am still without hot water and heat despite it being freezing temperatures. I am totally disgusted by British Gas and Home Care. They care more about shareholder value than their loyal customers. If the NHS and the likes of Amazon can function during a pandemic a rich utilities company can do the same. I have been left totally high and dry. I will now write to the ombudsman, the British Gas Chairman (for what its worth). I shall be cancelling Homecare and moving to Octopus. The £53 I save a month I will put into a kitty in case I have a problem and will find a caring company to take my business to. Shame on you British Gas and Homecare...I have experienced zero care and nothing but upset and frustration from this experience. There are millions of vulnerable people relying on a service that clearly can’t cope.