Awful service. Moved into a new house in October and realised after a few that the meter reading hadn't changed. Spent hours on the phone trying to get through to BG. Eventually managed to get them to book an engineer visit to fix the meter. This was organised in December for February. This was subsequently cancelled due to "covid and lockdown". No idea when/if they will rearrange. We are paying an estimated amount for gas and have no idea if this is remotely accurate or not. We want to change supplier to a better tariff. We inherited a variable rate tariff which will be increased on on 1 April. Complained through the on line chat for complaints. Simply told that covid and lockdown meant an engineer couldn't come. This is difficult to understand a year in to the pandemic. Other companies seem to manage to send out personnel (eg I have had to have my oven fixed and Neff had no problem sending an engineer). Given that the meter is outside and the boiler immediately inside the back door, an engineer would not have to have any contact indoors with us. Meanwhile we are stuck with an uncompetitive tariff and cannot change supplier. The web chat complaints person told me I could change to the fixed tariff but I explained that we did not want to stay with BG and be tied into a tariff with them. He said it was a customer choice to be on a variable tariff! Pointed out it was a customer choice to be able to move supplier but they were preventing us doing this. I was told that they had opened a complaint and then closed it despite having left the matter unresolved. Sadly BG are and have been for a long time a terrible company for customer service. Feel trapped by them on an expensive tariff. Avoid them if you can.