Homecare service is a big rip off and BG doesn't follow their own contract. With homecare, we are supposed to have the gas boiler (installed by BG) checked every 12 months... the last two times it was checked, was almost 18 months since the previous check. Then, had a problem with washing machine (under homecare), called them and they could not send an engineer out before a week! The inconvenience of not having a washing machine is one thing, but as our fault caused a small fire (luckily extinguished by brave husband), we don't feel safe waiting this long. We have been on homecare for many years, but will be cancelling now.