Phoned to check some statements issues one of them being the Standing charges the guy on the phone though that he is being funny by saying that is different charges as thought the year there are months with 30 days and 31 days when I told him that i was charges or £8/month or £33/month just for the standing orders he repeated the exact same thing. He did not helped with any of my inquiries was an awful useless phone confirmation. Shockingly rude & unpolite unprofessional guy who even started to sign while I was trying to find a solution on my problem. my tariff plan supposed to be £45.00 and in the past 4/5 months I been charged only £12.00 and now obl I have outstanding bills to pay and the guy literally said that during winter time their charges are going up and summer time is going down interesting cuz during summer time I payed £45.00 and wow winter time £12.00 hm looks like for he is using heating during summer not during winter