The British Gas automated telephone system seems determined to stop you talking to a real person. I don't mind paying bill automatically, but for any complex issue to be shunted round automated menus is just excruciating. The online help is just as convoluted and eventually they will let you have a web chat - which is a typing nightmare. British Gas management could learn a lot from BT - who allow you to speak to normal helpful people who sort out issues quickly and with a human face
3 years ago
British Gas has a
1.2
average rating
from
3,024
reviews
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