If it was possible to give no star, that's what they would be getting.I live in a two bedroom flat, with my husband and 9 year old son. This company is charging me over £250 a month for my gas and electricity. When I applied to switch with another company, they block my account and informed EDF that I was not eligible for switching. I contacted British gas and was told I owed on my account. when I challenge the representative, she then stated after checking their records I had nothing owing on the account. She informed me it going to take another 14days for the switching to beable to go a head. British gas is a disgusting organisation, they are flue by greed and they have no regards for their customers. Pls avoid them at all cost...