1 star they wish they were that good. 1st call was over an hour, issue not resolved, BG answer to this was to simply hang up, 2nd call 1 hour 30 mins, still not resolved, can you guess what happened.... correct they simply hung up mid conversation. In they space of both calls, I went from £609.75 in debt to £275.34 in credit, back to £339.25 in debt, to £254.75 in credit. To top it all and whilst on the phone another bill popped up saying I'm in debt for £909.54, when I mentioned this there response was..... Click.... end of call What a disgusting, disgraceful, rude, and unprofessional company.