Customer service was awful! This is the 3rd time within 3 weeks that the household has been left without any gas! Having a heart patient in the household BG didn't think it was necessary to send an engineer out as an emergency. After pushing and arguing that it was not okay to keep the individual in the house under these circumstances they agreed to send out an engineer. An engineer calls at 22.34pm and says he'll be there in 10minutes! He never turned up! How disgusting! BG may be the biggest UK energy and home care services provider but for sure they ARE NOT WORTH ANYTHING! INCOMPETENT, CARELESS AND MONEY SUCKING COMPANY!