My smart meter doesn't work. Phoned British Gas on Feb 23rd and I was told that someone would be round in a few days. Nothing happened so phoned again on MARCH 25th. I was told that no-one had been round (No-one had thought it polite or business-like to let me know why) but someone could come round and they would need access to the house. I said we are shielding so I was asked to provide a meter reading. I tried to provide meter reading, but the meter reading site was down(!). I tried phoning and was told that I couldn't leave a meter reading because I had a smart meter(!!). I phoned again and got through to a woman who started registering my reading then disappeared - I assume she'd hung up. I tried several more calls, but every time the phone was answered the person hung up without saying anything. Finally, I tried your website and after some time I was told I was eleventh in the queue. I accepted defeat. Are your staff having fun at the expense of the customer? Footnote: in the past, the meter readers have arrived at the house and said they couldn't find the meter....which very obvious and clearly visible on the side of the house. British Gas is a total shambles.