If I could give British Gas no stars I would. Their customer service is beyond useless! I inherited their utilities when I moved into a new build house and immediately tried to change utility provider. Unfortunately the National Database shows our address incorrectly and I can't move providers until it is sorted. This was Mid January. It is April next week and despite numerous phone calls and live chats it is still not sorted! I've been lied to, fobbed off, my complaints closed down with no resolution. I am so beyond angry it is unbelievable. DO NOT USE THEM!