I don't usually take the time to leave reviews but on this occasion I feel I should. I spoke to a lovely guy called Simon (collections department) today who helped me work out my arrears with British Gas. Not only this, but he took the time to explain how my new meters work, set me up a new direct debit and explained exactly how the units and charges work. He has arranged an appointment to get my gas meter fixed so that I do not have the added hassle of uploading my meter readings and creating room to call back into arrears. This is the first time I have had a thoroughly enjoyable experience when dealing with a utility company. More reps like Simon please :)