My elderly mother has a (expensive) service contract with them which is meant to include an annual service. It was booked last year and they phoned and cancelled, emergency calls only and they would credit £60 to her account. They didn’t. Letter arrived informing that a service was overdue and essential and needed to be organised. The normal challenge to get through but eventually organised it for Jan this year. No one turned up. Now April, still no service. Given up.
3 years ago
British Gas has a
1.2
average rating
from
3,024
reviews
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