After they cancelled our annual service twice they finally turned up two weeks ago. The engineer called the job through to his office as a “near miss” as the fumes were too high, and the fault of them not coming out at the correct time to do the service. He serviced the boiler and then all safe. Within 2 minutes of leaving the boiler stopped working. After finally speaking to a human (my trick is not to say a word or do anything when prompted to speak or key in anything on keypad) I was told the engineer couldn’t be recalled and I have now waited two weeks for someone to come out and resolve a problem that wasn’t there before they touched it. My appointment is this afternoon and I’m not confident anyone will arrive or attempt a repair. They’re only interested in selling you a new boiler!