Discovered water leaking through ceiling. Not sure if this was a plumbing or central heating issue so reported it as a leak (my Home Care contract covers both). Managed to book online for an engineer to come the following morning. So far so good - or so I thought. The Engineer did arrive but not until after lunch just as a was on the phone to BG (in a queue!) to ask what was happening. After a very quick inspection he decided that the leak was coming from a central heating valve which, because he was from the plumbing division, he could not fix but said he would get back to BG and arrange a gas engineer to come. BG then phoned me to inform me that as I still had heating, hot water and electrics this was not an emergency and that the earliest appointment to replace the valve was 8th June, SIX WEEKS away. When I protested he just repeated that it was (in BGs opinion) not an emergency and basically I could take it or leave it and if I wanted to take it I would have to provide my credit card details there and then. I have raised a formal complaint with BG but was told this could take 4-6 weeks to respond! I have had Home Care for many years and, on the odd occasion had the need to call them out, had always has excellent service. This company has gone downhill rapidly. It no longer cares for its customers and service is non existent. I shall not be renewing my Home Care(less) contract.