Our boiler is just over 2 years old, bought from and installed by British Gas. We have paid for HomeCare with BG for a number of years. Phoned BG today as our boiler has packed up and we have no heating or hot water. Only to be told that we will have to wait 10 days for an engineer. BG - this is completely unacceptable. You are ripping us off, firstly by charging a bomb for a product that is unfit for purpose, and secondly by not providing the service for which we pay. You are using Covid as an excuse for your systemic managerial and operational ineptitude. My advice to people - avoid this shambles of an organisation like the plague. They are a disgrace.