Rang January this year to change to a credit meter to be told id need a smart meter fitted first, 1st available appointment was March, engineer came and said I had 2 rate meter so couldn't have and didn't need a smart meter fitted! Rang them back, 2nd engineer came with wrong meter, no one had told him the type I needed, 3rd guy came April fools day, ironic cos he too came with wrong one! He rang me few days later with new date 27th April which I took off work as yet another holiday only for him not to turn up! Called them back, was told she'd ring me back with date/time in half hour, 3 hours later i rang back to be told 9th June was earliest possible date then got call yesterday to say its now going to be 26th July 😡 absolutely disgusted with the time wasted and holidays ive wasted on this company, as soon as I 'finally' get my meter changed I think I'll be moving suppliers as I was told until the meter is changed i cant swap suppliers, not sure if this is true or not.