Shocking customer service - Refund my £800. Having moved from British gas in February 2020 they continued to take money for gas from me via direct debit which they never supplied. I only realised this last month when they emailed saying they were increasing my monthly fee as I was out of contract. I have spoken to the call centre in South Africa who are unable to transfer me to anyone in the U.K./manager/complaints team and they investigated the issue which took 2 weeks. After hitting the investigation deadline on the 18th of May it seems British Gas owe me £800 as they supplied nothing (taking money under false pretences?). I've now chased for my money 5 times always getting the same response from the call centre in South Africa - the refund is blocked due to the value. Final word today from me was I'll give until 5pm for a customer complaints team get in touch finally and confirm my money is refunded before I put my complaint on your social media sites. Complaint also logged with Ofgem now considering taking legal action. Will never be a British Gas customer (impossible to speak to someone in Great Britain) again.