Well I receive a email from BG about my complaint about not turning up for an appointment which they confirmed twice by text but then failed to tell me they had cancelled the service due to other priorities and gave me another date in July without asking me if I am available. What are the chances they won't turn up for that either. The email they sent me confirmed that they had received my complaint and would get back to me within 8 weeks!! Are they serious? Or is this a comedy sketch. 2 months to sort a complaint. Mr Ombudsman please investigate BG without delay, they are extracting money under false pretenses!! My complaint ref is 8012355236. Think they need to go on course about the definition of customer service. I'm available...its not rocket science