Every year British Gas delay my Annual boiler service by about 2 months so that after about 6 years I have paid for 7 services and only had 6. This to my mind amounts to fraud. This year after pestering BG they arranged a service for 14 May 2021. On 13 May they cancelled that service and rescheduled for 4 June 2021. On 23 May I received a text cancelling the 4 June service and offering a £65 refund of £65 as compensation. There was no mention of when the service would be rescheduled. On 28 May I received a phone call repeating the same information as above. When asked when the service would be rescheduled I was told that the £65 was in lieu of having the boiler serviced and I would not be receiving a boiler service. In effect I have been cut off from having the annual boiler service I was relying on. I find this behaviour by BG totally unacceptable. They make the excuse about Corona virus while at the same time advertising on the TV that "they are there for you" or some such twaddle. The main reason they are providing an inadequate service is because they are trying to worsen the working conditions of their service engineers who are understandably striking over the issue. The previous service was done by and engineer from Newcastle upon Tyne (we live in Leicestershire 150 miles away) who was put up in a hotel in Kettering for a week at a time because they did not have enough staff in the Midlands - what a way to run a business