I didn’t even want to give them any stars at all! This company is appalling, I’ve had boiler insurance with them for several years! Had issues with my boiler since November 2020. Issues were never fixed so had to have engineers out several times. The last engineer condemned my boiler and said it wasnt repairable. I was quoted over £3000 from them & other companies! I asked BG for help as I couldn’t get credit or any family members to ask to borrow that kind of money! BG said try the government schemes or pay 50% up front and pay the rest at a letter date!! Or ask a family member or friend to take out finance for you! I can’t do any of that, so I am now left without hot water or heating!! Not one of them were helpful, just said it’s all in our fine print. They have sent my payable invoice of £60 to a debt managers company and told me that it’s out of their hands!! I have raised a complaint with BG who have said it can take 8 weeks for the complaint to be acknowledged!! Absolutely disgusting company. What was I paying boiler insurance for?