We have been with British Gas for 11 years, last year we had the smart meters installed and soon after that problems began. First smart meter lost connection and everything started playing up. We called British Gas and they made us wait for a month and a half with dodgy electrics. On the day specified engineer did not turn up. Soon after that meter broke completely and we had no electricity. After 2 days of being switched from customer advisor to customer advisor and being "disconnected" we got an engineer appointment (he did not turned up) , another engineer remotely restored power temporarily. Now we are without electricity again and getting it repaired will take... I don't even know. We have small kids in the house and are going to leave British Gas ASAP but until than would like to have the power, we pay a lot of money for. My advice is, do not use British Gas and if are, leave as soon as you can.