PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS! I started my barbershop beginning of November 2020 and had signed up with edf for both gas and electricity, after about a week I received a letter stating my electricity is now live with edf, but then got another letter stating the previous supplier had refused the transfer of gas! I then found out it was British Gas lite! I was informed they disputed the fact I was a new tenant in the shop (only for gas, the electricity they didn’t have a problem with) and even though I and my landlord had provided up to date meter readings, legal proof of my tenancy...I was still on a “deemed rate” with British Gas until March 2021! Unfortunately due to the stupid fact British Gas lite are an online provider...you HAVE to endure lengthy waits to speak to someone on the webchat (I have always had to wait at least half an hour to speak to someone) and every time I speak to an advisor I’m given a different answer as to why the transfer didn’t happen as requested, and sometimes I’m just told they don’t have that information! I spoke with edf and citizens advise and was told to make a formal complaint as the bills I received were astronomical!!!!! Estimated readings that were nearly 5 times higher than my actual usage! (In a period of 14 days they estimated I had used £267 worth of gas...being it was end of Feb 2021 to beginning March 2021....during the lockdown and the shop was closed). Once I made the complaint, I then started getting bombarded with calls from their debt collector agency (credit style) demanding I pay a huge sum. I explained to them I was in dispute and they asked I send them photos of my meter readings (which clearly show the extent of British Gas’ error) and evidence of my contracts with EDF. I’ve now escalated this with the ombudsman and have now been informed...British gas lite had NO RIGHT to refuse my energy supply transfer in the first place! I can’t emphasise enough just how angry this whole issue has made me! I’ve lost sleep, getting to the point I’m pulling my hair out!!!!!! I have a new business to run and especially in this time of covid and uncertainty I can do with out extra headaches especially ones created by someone else’s blatant mistake! With out doubt who ever runs British Gas lite needs to be removed as they obviously have no clue what they are doing and the business needs to be re thought as it simply doesn’t work! (For an online only service...they have very little online presence!) Utterly disgusting!