Absolutely Shocking company. My vulnerable parents were (and continue to be) quarantined in another country without access to their bills or post (that I have continually asked to be emailed) to pay the very low gas bill. Due to gov restrictions I have not been able to get up there to check the mail from another part of the UK so the bill has been unpaid for a few months. This is also after BG had taken thousands of pounds out of their account over the years on an estimated bill without ever checking and refused to pay it back. They then broke into the house without anyone permission to fit a pre-paid meter and left the house in a state like a burglar had broken in. now they refuse to issue cards for the meter. great way to treat the elderly and vulnerable people in our country. Criminal