Terrible company. Call centres in South Africa. No response when making a complaint. Chat live is a joke. Waiting indefinitely on the phone to them. Keep you hanging when u need to speak to them. I have never been involved with a company like this before. Ignored emails. Talk about banging ones head against a brick wall!!! A Wrecking ball ⚽ was more like it. Absolutely felt I was in limbo with 100% no choices. So frustrating and anxiety ridden. They obviously only care about money. Customer service is an absolute joke and embarrassment. Staff are so contrary between giving different answers out for the same questions and faults. Never know where you stand. I was on a Pre payment meter so couldn't leave until debt was cleared. They couldn't even decide if I was able to have my meter transferred back to credit. When Assistants dont know the answers to a query they often hang up which is diabolical, especially when one has been waiting for over 30 minutes to get through. I was finally able to speak to a customer assistant in South Africa who told me that my meter would indeed be transferred bad to a credit one. And it was the next day. Its unbelievable to actually be feeling grateful to actually have your requirements dealt with without any thing going wrong. And now Im with Octopus 🐙 Energy and I can say 100% have been amazing, caring, communicative, friendly and so knowledgeable and professional. And now of course British Gas are in touch wanting me to stay with them. Far to little to late. And yes they in touch regularly for me to pay my outstanding bill of £27. You couldn't make it up. Let them be on the waiting end now.