Absolutely appalling EVERYTHING after five years of complaining trying to be released from their clutches I drew the final straw with debt they considered me owing and had an IVA put in place ... a legal agreement between myself and creditors because I really just need to get away from British Gas, they agreed terms which is legally binding BUT they continue to take debt from my pre payment meter, I have spent all week on the phone much of the week In tears they are actually breaking the law taking debt off me now that the IVA is in place! They have had two copies of the agreement emailed to them this week, they confirmed receipt of sent email and assure me I will be refunded, nothing absolutely nothing has changed yet, they continue to take debt, the customer service is absolutely appalling I’ve had to speak to people in any other country apart from the U.K. I’ve had to explain what an IVA is numerous times, I’ve been cut off a total of 7 times this week, seriously got me so down I’ve just sobbed I just want to get away from BG it’s the worst company by far I’ve ever had dealings with, the point of the IVA is so they will release me to another company and I just can’t get them to do their job! It’s unreal how bad they are they need striking off! How they are getting away with things they are doing is beyond me particularly now I see tha vast amount of unhappy customers and earnings against them. They have got readings wrong, they say they will do one thing and do nothing, people you talk to don’t even understand what your saying let alone the problem it’s the most frustrating company to deal with, I have rang every single day this week, been assured by everyone I’ve spoke to (and not been cut off by) that the issues will be sorted .... they haven’t it’s a total waste of time and they are actually now breaking the law I don’t know what to do anymore I’m loosing the will to live .... AVOID at every cost