Vile corporate bullies!! British Gas decided after 9 months ( of my account closure) that I owed them £6k. The calls went back and forth, ( as the call centre abroad preferred not to put anything in writing) . Eventually I called in the ombudsman who deemed BG to have billed and over charged me incorrectly. I was made an offer to write off the debt, I was not told that it was the final offer, or that they do not offer compensation or apologies!!! So I declined the offer, which they immediately withdrew, out of spite! . The ombudsman was shocked at this response by BG Kirsty Wooten, but said it’s unusual but can be done. This customer relations advisor, has totally ignored the fact that I’m a single mother with a disabled child, I was besides myself for 3 months worrying about the implications of such a big bill, but BG showed no compassion. Eventually, they reduced the bill to £800+, but in actual fact, that is because they made a mistake and deposited £900+into my account. So I’m paying back their mistake. I have now just received an email from a debt agency, asking for the money. Whatever you do, take my advice, don’t trust British Gas. They’re a bunch of gangsters, go with octopus energy or any of the others. Further to BG reply . I asked ms Lindsey Howgate of the ombudsman service to contact BG to ask to reinstate the original offer. She asked me was it explained to me that it was their final offer ? And did I know BG could retract it . This was never explained . However, the ombudsman did not contact BG. Says it all really!! I think British Gas have treated me appallingly, they think by saying they offered a goodwill gesture that it was enough to get away with their utter disdain of their customers. Thanks to them and the ombudsman cartel, I have a massive debt hanging over my head. They should be ashamed of themselves! I hope Chris Oshea, Stephen Hester, Kevin o Byrne, Scott Weyway, Heidi mottam all read this, and put them selves in my shoes and thousands of others like me.