Previously we had a service booked with them as part of a Homecare package and the engineer never turned up. Recently, we had a boiler service as part of the Homecare package. British gas sent a contractor to do the job. After he had left we could smell gas. An independent gas leak body came to switch off our gas supply and condemned the boiler saying there was gas 'pumping out'' of the top of it. When we complained to British Gas they said there was not much they could do because the contractor did not work for British gas and they told us to take up the issue with the contracted company!!! Once the boiler was fixed, it took them three months to reply to our complaint. When they finally responded, they called and emailed during one day and because I didn't respond that day they closed the case!!! The fact that they repeatedly described CREATING a big gas leak in our home, and then leaving the premises with my family (including 2 young children) in it as 'an inconvenience' is just appalling. The customer service has been diabolical all round. My advice would be to sign up to an energy company who put safety first and who treat their customers with respect.