Where to start? First of all the customer experience via the App and website are beyond terrible. The App is barely functional most of the time and for long periods of time just doesn't work at all. The website is disjointed and a mess to navigate as well as extremely slow. Then once I finally left, I settled any outstanding payment yet they still kept taking money from me. I logged a complaint and asked for email contact so ofcourse they called and text me. If you want to know why you do soo poorly in reviews its experiences like this. I will now actively avoid BG for foreseeable future.