British Gas are awful. Not been able to top up for two weeks since had smart meters installed. Had to have 2 emergency engineers out just to to put top on. Had to throw freezer of food on one of the occasions. Huge company cannot even sort this problem. Spoke to British Gas help numerous agents and they can’t help and worst of all they say the case handler is gonna contact you shortly and don’t happen. Had it up to here. Who can help if British Gas help can’t ! Awful customer services. Rude call Centre staff amd when pressed for a answer they put the phone down. Crazy how it can’t be sorted and they expect me every time to go off supply to get an engineer for a top up. Mental health spiralling with this scenario: