Dreadful customer service. I am Power of Attorney for my brother who has now gone into a care home. Twice I’ve been told he owes nothing and the first time the guy was wrong and I got a bill for £290.00. Since the house has been empty since March and having betold on live chat that there was nothing to pay now that the house has been sold and after me giving the final meter reading the day the house sale was completed, and the meter reading was the same as at the end of March, I’ve just received an email saying I/my brother owes £179.00!!!! I have a copy of the web chat telling me there was nothing to pay! This has caused more stress and will now mean I have to spend ages on live chat AGAIN to explain the situation. Appalling service from this company. Don’t use them! They give inaccurate information.