These comedians employ transhumans with zero common sense, ability to think outside the box or empathy. Never ever use these morons for your gas and electric supply. (A) The wait time is always much longer than what is stated at the outset. (B) The agents' comprehension of the English language is about as competent as that of a sterilised parrot. (C) They answer questions that you did not ask whilst obfuscating the answers to others. (D) They don't apologise for having made you wait. (E) Before answering your query they ask a plethora of questions, by which the time the customer is suffering from hypothermia. (F) Some of the agents mince their words. They need to visit a speech therapist. (G) The imbeciles give you conflicting information and have no shame about it. (H) They were all selected as employees from the abortion bucket - the cast offs of life.